/* OA CRM — Zalo inbox (4-column layout, full viewport) */
html:has(.oa-zalo-page),
body.oa-dash.oa-zalo-page {
  height: 100%;
  overflow: hidden;
}

.oa-zalo-page {
  --zl-blue: #2196f3;
  --zl-blue-dark: #1565c0;
  --zl-blue-soft: #e3f2fd;
  --zl-bg: #d8e0ea;
  --zl-bg-chat: #e4ebf3;
  --zl-panel: #ffffff;
  --zl-surface: #f1f5f9;
  --zl-surface-2: #e8eef5;
  --zl-border: #c5d0dc;
  --zl-border-soft: #e2e8f0;
  --zl-text: #0f172a;
  --zl-muted: #64748b;
  --zl-in: #ffffff;
  --zl-out: #2196f3;
  --zl-shadow-sm: 0 1px 3px rgba(15, 23, 42, 0.08);
  --zl-shadow-md: 0 4px 16px rgba(15, 23, 42, 0.1);
  --zl-shadow-lg: 0 8px 28px rgba(15, 23, 42, 0.12);
  --zl-nav-w: 76px;
  --zl-sidebar-w: 300px;
  --zl-profile-w: 320px;
  display: flex;
  flex-direction: column;
  height: 100vh;
  height: 100dvh;
  max-height: 100dvh;
  overflow: hidden;
  background: var(--zl-panel);
  font-family: 'Be Vietnam Pro', system-ui, sans-serif;
}

.oa-zalo-page .oa-crm-top.oa-zalo-crm-top {
  flex-shrink: 0;
  padding: 8px 14px;
  border-bottom: 1px solid var(--zl-border);
  background: var(--zl-panel);
  box-shadow: none;
  z-index: 20;
}

.oa-zalo-page .oa-crm-page-title,
.oa-zalo-page .oa-crm-top-sep { display: none; }

.oa-zalo-page .oa-hg-brand .oa-dash-mark {
  background: var(--zl-blue);
  box-shadow: 0 4px 12px rgba(33, 150, 243, 0.35);
}

.oa-zalo-page .oa-crm-module-switch-item.is-active {
  background: var(--zl-blue);
  color: #fff;
  box-shadow: 0 2px 8px rgba(33, 150, 243, 0.35);
}

/* Top right utilities */
.zl-top-right {
  display: flex;
  align-items: center;
  gap: 10px;
}

.zl-top-btn {
  position: relative;
  width: 36px;
  height: 36px;
  border: 1px solid var(--zl-border);
  border-radius: 10px;
  background: #fff;
  color: var(--zl-muted);
  display: grid;
  place-items: center;
  cursor: pointer;
}

.zl-top-btn:hover { background: #f8fafc; color: var(--zl-text); }

.zl-top-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 16px;
  height: 16px;
  padding: 0 4px;
  border-radius: 999px;
  background: var(--zl-blue);
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  display: grid;
  place-items: center;
}

.zl-top-badge:empty,
.zl-top-badge[data-zero="1"] { display: none; }

.zl-top-user {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  line-height: 1.2;
  padding: 0 4px;
}

.zl-top-user span {
  font-size: 13px;
  font-weight: 700;
  color: var(--zl-text);
}

.zl-top-user small {
  font-size: 11px;
  color: var(--zl-muted);
}

.zl-top-logout {
  font-size: 12px !important;
}

@media (max-width: 900px) {
  .zl-top-user, .zl-top-logout { display: none; }
}

/* Main grid — edge-to-edge, no outer inset */
.zl-app {
  flex: 1;
  min-height: 0;
  display: grid;
  grid-template-columns: var(--zl-nav-w) var(--zl-sidebar-w) minmax(0, 1fr) var(--zl-profile-w);
  gap: 0;
  padding: 0;
  margin: 0;
  background: var(--zl-panel);
  overflow: hidden;
}

.zl-app > * {
  min-height: 0;
  max-height: 100%;
  overflow: hidden;
  background: var(--zl-panel);
  border: none;
  border-right: 1px solid var(--zl-border);
  border-radius: 0;
  box-shadow: none;
}

.zl-app > .zl-profile {
  border-right: none;
}

.zl-app > .zl-chat {
  background: var(--zl-bg-chat);
}

/* ── Nav rail ── */
.zl-nav-rail {
  display: flex;
  flex-direction: column;
  background: linear-gradient(180deg, #f8fafc 0%, #eef2f7 100%);
  padding: 10px 8px;
  gap: 8px;
}

.zl-nav-create {
  border: none;
  background: var(--zl-blue);
  color: #fff;
  border-radius: 10px;
  padding: 8px 4px;
  font: inherit;
  font-size: 10px;
  font-weight: 700;
  cursor: pointer;
  line-height: 1.2;
}

.zl-nav-create:hover { background: var(--zl-blue-dark); }

.zl-nav-items {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.zl-nav-item {
  position: relative;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 3px;
  padding: 8px 4px;
  border: none;
  border-radius: 10px;
  background: transparent;
  color: var(--zl-muted);
  font: inherit;
  font-size: 9px;
  font-weight: 600;
  cursor: pointer;
  text-align: center;
  line-height: 1.15;
  text-decoration: none;
}

.zl-nav-item:hover:not(:disabled) { background: #e2e8f0; color: var(--zl-text); }
.zl-nav-item.is-active {
  background: var(--zl-blue);
  color: #fff;
  box-shadow: 0 2px 8px rgba(33, 150, 243, 0.35);
}
.zl-nav-item.is-active:hover:not(:disabled) {
  background: var(--zl-blue-dark);
  color: #fff;
}
.zl-nav-item.is-active .zl-nav-badge {
  background: #fff;
  color: var(--zl-blue);
}
.zl-nav-item:disabled { opacity: .45; cursor: not-allowed; }

.zl-nav-badge {
  position: absolute;
  top: 4px;
  right: 4px;
  min-width: 16px;
  height: 16px;
  padding: 0 4px;
  border-radius: 999px;
  background: var(--zl-blue);
  color: #fff;
  font-size: 9px;
  font-weight: 700;
  font-style: normal;
  display: grid;
  place-items: center;
}

.zl-nav-badge:empty,
.zl-nav-badge[data-zero="1"] { display: none; }

.zl-nav-foot {
  border-top: 1px solid var(--zl-border);
  padding-top: 8px;
}

.zl-nav-bot {
  position: relative;
  display: grid;
  place-items: center;
  padding: 4px;
}

.zl-status-dot {
  position: absolute;
  bottom: 6px;
  right: 10px;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  border: 2px solid #f8fafc;
  background: #94a3b8;
}

.zl-status-dot.ok { background: #22c55e; }
.zl-status-dot.wait { background: #f59e0b; }
.zl-status-dot.bad { background: #ef4444; }

/* ── Sidebar / conv list ── */
.zl-sidebar {
  display: flex;
  flex-direction: column;
  background: var(--zl-panel);
}

.zl-sidebar-head {
  flex-shrink: 0;
  padding: 8px 10px 6px;
  border-bottom: 1px solid var(--zl-border-soft);
  background: linear-gradient(180deg, #fff 0%, #f8fafc 100%);
}

.zl-search-wrap {
  position: relative;
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 6px;
}

.zl-search-ico {
  position: absolute;
  left: 12px;
  color: var(--zl-muted);
  pointer-events: none;
}

.zl-search {
  flex: 1;
  border: 1px solid var(--zl-border);
  background: #f8fafc;
  border-radius: 8px;
  padding: 6px 32px 6px 30px;
  font: inherit;
  font-size: 12px;
}

.zl-search:focus {
  outline: none;
  border-color: var(--zl-blue);
  box-shadow: 0 0 0 3px rgba(33, 150, 243, 0.15);
}

.zl-search-filter {
  position: absolute;
  right: 6px;
  width: 28px;
  height: 28px;
  border: none;
  background: transparent;
  border-radius: 6px;
  color: var(--zl-muted);
  cursor: pointer;
  font-size: 14px;
}

.zl-search-filter:hover { background: #e8eef5; }

.zl-filter-bar {
  display: flex;
  gap: 6px;
  margin-top: 4px;
}

.zl-filter-select-wrap {
  flex: 1;
  min-width: 0;
}

.zl-filter-select-wrap[hidden] {
  display: none !important;
}

.zl-filter-select {
  width: 100%;
  height: 26px;
  border: 1px solid var(--zl-border-soft);
  border-radius: 8px;
  padding: 0 22px 0 8px;
  font: inherit;
  font-size: 11px;
  font-weight: 600;
  color: var(--zl-text);
  background: #fff;
  cursor: pointer;
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6' viewBox='0 0 10 6'%3E%3Cpath fill='%2394a3b8' d='M1 1l4 4 4-4'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 8px center;
}

.zl-filter-select:focus {
  outline: none;
  border-color: var(--zl-blue);
  box-shadow: 0 0 0 2px rgba(33, 150, 243, 0.12);
}

.zl-sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.zl-test-bar {
  display: flex;
  gap: 8px;
  align-items: center;
  margin-top: 8px;
  flex-wrap: wrap;
}
.zl-test-bar[hidden] { display: none !important; }
.zl-test-bar .zl-board-btn {
  height: 32px;
  padding: 0 12px;
  font-size: 12px;
}
.zl-test-page {
  height: 32px;
  border: 1px solid var(--zl-border);
  border-radius: 8px;
  padding: 0 8px;
  font: inherit;
  font-size: 12px;
  background: #fff;
  color: var(--zl-text);
}

.zl-test-banner {
  flex-shrink: 0;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 8px 14px;
  background: #fff7ed;
  border-top: 1px solid #fed7aa;
  border-bottom: 1px solid #fed7aa;
  font-size: 12px;
  color: #9a3412;
  font-weight: 600;
}
.zl-test-banner[hidden] { display: none !important; }

.zl-conv-group.zl-conv-test {
  background: #ffedd5;
  color: #c2410c;
}

.zl-filter-tab {
  border: 1px solid var(--zl-border-soft);
  background: #fff;
  border-radius: 999px;
  padding: 2px 7px;
  font: inherit;
  font-size: 10px;
  font-weight: 600;
  color: var(--zl-muted);
  cursor: pointer;
  line-height: 1.35;
  box-shadow: none;
  transition: background .15s, border-color .15s;
}

.zl-filter-tab:hover:not(:disabled) {
  background: var(--zl-surface);
  border-color: var(--zl-border);
}

.zl-filter-tab.is-active {
  background: var(--zl-blue-soft);
  border-color: #64b5f6;
  color: var(--zl-blue-dark);
  box-shadow: 0 2px 8px rgba(33, 150, 243, 0.2);
}

.zl-filter-tab:disabled { opacity: .5; cursor: not-allowed; }

.zl-filter-tab span {
  margin-left: 3px;
  font-weight: 700;
  font-size: 10px;
  color: var(--zl-blue-dark);
}

.zl-conv.is-unread .zl-conv-top b { font-weight: 800; }
.zl-conv.has-draft .zl-conv-preview span { color: #b45309; font-style: italic; }
.zl-conv-sent {
  color: var(--zl-blue);
  font-weight: 700;
  margin-right: 2px;
}

.zl-conv-list {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  -webkit-overflow-scrolling: touch;
  overscroll-behavior: contain;
  padding: 10px 10px 12px;
  background: var(--zl-surface);
}

.zl-conv {
  width: 100%;
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 11px 12px;
  margin-bottom: 8px;
  border: 1px solid var(--zl-border-soft);
  border-left: 3px solid transparent;
  border-radius: 12px;
  background: #fff;
  cursor: pointer;
  text-align: left;
  box-shadow: var(--zl-shadow-sm);
  transition: background .12s, border-color .12s, box-shadow .12s, transform .12s;
}

.zl-conv:hover {
  background: #fff;
  border-color: var(--zl-border);
  box-shadow: var(--zl-shadow-md);
  transform: translateY(-1px);
}

.zl-conv.is-active {
  background: #fff;
  border-color: #64b5f6;
  border-left-color: var(--zl-blue);
  box-shadow: 0 4px 14px rgba(33, 150, 243, 0.18);
}

.zl-conv-body { flex: 1; min-width: 0; }

.zl-conv-top {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 2px;
}

.zl-conv-top b {
  font-size: 13px;
  font-weight: 700;
  color: var(--zl-text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.zl-conv-group {
  display: inline-block;
  font-size: 9px;
  font-weight: 700;
  color: #1565c0;
  background: #e3f2fd;
  border-radius: 4px;
  padding: 1px 5px;
  margin-right: 4px;
  vertical-align: middle;
}

.zl-conv-group.zl-conv-fb {
  color: #c2410c;
  background: #ffedd5;
}

.zl-conv-top time {
  font-size: 10px;
  color: var(--zl-muted);
  flex-shrink: 0;
}

.zl-conv-preview {
  font-size: 12px;
  color: var(--zl-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  display: flex;
  align-items: center;
  gap: 6px;
}

.zl-conv-preview em {
  font-style: normal;
  margin-left: auto;
  background: var(--zl-blue);
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  min-width: 18px;
  height: 18px;
  border-radius: 999px;
  display: grid;
  place-items: center;
  flex-shrink: 0;
}

/* Avatars */
.zl-ava {
  border-radius: 50%;
  object-fit: cover;
  flex-shrink: 0;
  display: grid;
  place-items: center;
  font-weight: 700;
  color: #fff;
  overflow: hidden;
}

.zl-ava img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  border-radius: 50%;
  display: block;
}

.zl-ava-xs { width: 28px; height: 28px; font-size: 11px; }
.zl-ava-sm { width: 40px; height: 40px; font-size: 14px; }
.zl-ava-md { width: 44px; height: 44px; font-size: 15px; }
.zl-ava-lg { width: 72px; height: 72px; font-size: 24px; }

.zl-ava-letter { background: hsl(var(--hue, 210) 65% 48%); }

/* ── Chat column ── */
.zl-chat {
  display: flex;
  flex-direction: column;
  background: var(--zl-bg-chat);
}

.zl-chat-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 18px;
  background: var(--zl-panel);
  border-bottom: 1px solid var(--zl-border);
  min-height: 68px;
  box-shadow: var(--zl-shadow-sm);
  position: relative;
  z-index: 2;
}

.zl-chat-head-left {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}

.zl-chat-head-meta { min-width: 0; }

.zl-chat-head h2 {
  margin: 0 0 4px;
  font-size: 14px;
  font-weight: 800;
  line-height: 1.3;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.zl-chat-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
  margin-bottom: 2px;
}

.zl-chat-tag {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  max-width: 160px;
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 10px;
  font-weight: 700;
  line-height: 1.4;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  background: #e3f2fd;
  color: #1565c0;
}

.zl-chat-tag .zl-tag-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  flex-shrink: 0;
  background: currentColor;
}

.zl-chat-tag.blue { background: #e3f2fd; color: #1565c0; }
.zl-chat-tag.orange { background: #fff3e0; color: #e65100; }
.zl-chat-tag.green { background: #e8f5e9; color: #2e7d32; }
.zl-chat-tag.is-custom {
  background: color-mix(in srgb, var(--tag-c, #2563eb) 16%, #fff);
  color: var(--tag-c, #2563eb);
}
.zl-chat-tag-x {
  border: 0;
  background: transparent;
  padding: 0 0 0 2px;
  margin: 0;
  font: inherit;
  font-size: 13px;
  line-height: 1;
  color: inherit;
  opacity: 0.55;
  cursor: pointer;
}
.zl-chat-tag-x:hover { opacity: 1; }

.zl-tag-wrap { position: relative; }
.zl-tag-menu {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  z-index: 40;
  width: min(280px, 72vw);
  max-height: 320px;
  overflow: auto;
  padding: 6px;
  border: 1px solid var(--zl-border);
  border-radius: 12px;
  background: #fff;
  box-shadow: var(--zl-shadow-lg);
}
.zl-tag-menu[hidden] { display: none !important; }
.zl-tag-option {
  display: flex;
  align-items: center;
  gap: 8px;
  width: 100%;
  padding: 8px 10px;
  border: 0;
  border-radius: 8px;
  background: transparent;
  font: inherit;
  font-size: 13px;
  font-weight: 600;
  color: var(--zl-text);
  text-align: left;
  cursor: pointer;
}
.zl-tag-option:hover { background: var(--zl-surface); }
.zl-tag-option.is-on { background: var(--zl-blue-soft); color: var(--zl-blue-dark); }
.zl-tag-option .zl-tag-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
}
.zl-tag-option-check {
  margin-left: auto;
  font-size: 12px;
  color: var(--zl-blue-dark);
}
.zl-tag-menu-empty {
  margin: 0;
  padding: 10px;
  font-size: 12px;
  color: var(--zl-muted);
}

.zl-conv-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 3px;
  margin-top: 3px;
}
.zl-conv-tag {
  display: inline-block;
  max-width: 92px;
  padding: 1px 6px;
  border-radius: 999px;
  font-size: 10px;
  font-weight: 700;
  line-height: 1.45;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  background: color-mix(in srgb, var(--tag-c, #2563eb) 14%, #fff);
  color: var(--tag-c, #2563eb);
}

.zl-chat-sub {
  font-size: 11px;
  color: var(--zl-muted);
}

.zl-chat-head-actions { display: flex; gap: 2px; align-items: center; }

.zl-icon-btn {
  width: 34px;
  height: 34px;
  border: none;
  background: transparent;
  border-radius: 8px;
  cursor: pointer;
  color: var(--zl-muted);
  display: grid;
  place-items: center;
}

.zl-icon-btn:hover:not(:disabled) { background: #f1f5f9; color: var(--zl-text); }
.zl-icon-btn:disabled { opacity: .4; cursor: not-allowed; }

/* Messages */
.zl-msgs {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  -webkit-overflow-scrolling: touch;
  overscroll-behavior: contain;
  padding: 12px 16px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  background: var(--zl-bg-chat);
}

.zl-load-more {
  align-self: center;
  margin: 8px 0 12px;
  padding: 6px 14px;
  border: 1px solid var(--zl-border);
  border-radius: 16px;
  background: #fff;
  color: var(--zl-muted);
  font-size: 12px;
  cursor: pointer;
}

.zl-welcome {
  margin: auto;
  text-align: center;
  color: var(--zl-muted);
  padding: 40px 20px;
}

.zl-welcome-icon { font-size: 48px; margin-bottom: 12px; opacity: .5; }

.zl-day-sep {
  align-self: center;
  margin: 12px 0;
  padding: 5px 16px;
  border-radius: 14px;
  background: rgba(255,255,255,.92);
  border: 1px solid var(--zl-border-soft);
  box-shadow: var(--zl-shadow-sm);
  font-size: 11px;
  font-weight: 600;
  color: var(--zl-muted);
}

.zl-msg-row {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  margin-bottom: 4px;
}

.zl-msg-row.in { justify-content: flex-start; }
.zl-msg-row.out { justify-content: flex-end; }

.zl-msg-ava { flex-shrink: 0; align-self: flex-end; }

.zl-msg-wrap { max-width: min(68%, 520px); }

.zl-msg-sender {
  font-size: 11px;
  font-weight: 700;
  color: var(--zl-blue-dark);
  margin: 0 4px 3px;
}

.zl-bubble {
  padding: 10px 14px;
  border-radius: 14px;
  font-size: 14px;
  line-height: 1.5;
  word-break: break-word;
  white-space: pre-wrap;
  box-shadow: 0 2px 8px rgba(15, 23, 42, 0.1);
}

.zl-bubble:has(.zl-msg-img),
.zl-bubble:has(.zl-msg-video),
.zl-bubble:has(.zl-msg-link) {
  padding: 4px;
  white-space: normal;
}

.zl-msg-media {
  display: block;
  border-radius: 10px;
  overflow: hidden;
  line-height: 0;
}

.zl-msg-img {
  display: block;
  max-width: min(300px, 100%);
  max-height: 360px;
  width: auto;
  height: auto;
  border-radius: 10px;
  cursor: zoom-in;
  object-fit: cover;
}

.zl-msg-video-wrap { max-width: min(320px, 100%); }

.zl-msg-video {
  display: block;
  width: 100%;
  max-height: 360px;
  border-radius: 10px;
  background: #000;
}

.zl-msg-video-link {
  display: inline-block;
  margin-top: 4px;
  font-size: 11px;
  color: var(--zl-blue-dark);
  text-decoration: none;
}

.zl-msg-video-link:hover { text-decoration: underline; }

.zl-bubble.out .zl-msg-video-link { color: #e3f2fd; }

.zl-media-video {
  display: grid;
  place-items: center;
  background: #1e293b;
  color: #fff;
  font-size: 22px;
  text-decoration: none;
}

.zl-media-video span { opacity: .9; }

.zl-msg-caption {
  margin-top: 6px;
  padding: 0 4px;
  font-size: 13px;
  line-height: 1.4;
  white-space: pre-wrap;
}

.zl-msg-link {
  display: flex;
  gap: 10px;
  align-items: flex-start;
  text-decoration: none;
  color: inherit;
  padding: 6px;
  border-radius: 10px;
  background: rgba(0,0,0,.03);
  max-width: 280px;
}

.zl-msg-link-thumb {
  width: 64px;
  height: 64px;
  object-fit: cover;
  border-radius: 8px;
  flex-shrink: 0;
}

.zl-msg-link-text { font-size: 13px; line-height: 1.35; word-break: break-word; }

.zl-msg-file {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: inherit;
  text-decoration: none;
  font-weight: 600;
}

.zl-msg-placeholder { opacity: .75; font-style: italic; }

.zl-poll {
  min-width: 220px;
  max-width: 300px;
  padding: 2px 0;
}
.zl-poll-label {
  font-size: 11px;
  font-weight: 600;
  letter-spacing: .02em;
  text-transform: uppercase;
  opacity: .55;
  margin-bottom: 4px;
}
.zl-poll-q {
  font-size: 14px;
  font-weight: 650;
  line-height: 1.35;
  margin-bottom: 6px;
}
.zl-poll-meta {
  font-size: 11px;
  opacity: .65;
  margin-bottom: 10px;
}
.zl-poll-opts { display: flex; flex-direction: column; gap: 8px; }
.zl-poll-opt-top {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  font-size: 13px;
  margin-bottom: 4px;
}
.zl-poll-opt-text { flex: 1; word-break: break-word; }
.zl-poll-opt-count { opacity: .7; font-variant-numeric: tabular-nums; }
.zl-poll-bar {
  height: 6px;
  border-radius: 999px;
  background: rgba(15, 23, 42, .08);
  overflow: hidden;
}
.zl-poll-bar i {
  display: block;
  height: 100%;
  width: 0;
  border-radius: inherit;
  background: #0068ff;
}
.zl-poll-opt.is-voted .zl-poll-opt-text { font-weight: 650; }
.zl-poll-empty { font-size: 12px; opacity: .6; font-style: italic; }
.zl-bubble.out .zl-poll-bar { background: rgba(255,255,255,.22); }
.zl-bubble.out .zl-poll-bar i { background: #fff; }

.zl-bubble.in {
  background: var(--zl-in);
  color: var(--zl-text);
  border: 1px solid var(--zl-border-soft);
  border-bottom-left-radius: 4px;
}

.zl-bubble.out {
  background: var(--zl-out);
  color: #fff;
  border-bottom-right-radius: 4px;
}

.zl-bubble.bot {
  background: #e8f5e9;
  color: #1b5e20;
  border: 1px solid #c8e6c9;
}

.zl-bubble.out .zl-msg-link { background: rgba(255,255,255,.15); }
.zl-bubble.out .zl-msg-file { color: #fff; }

.zl-msg-time {
  font-size: 10px;
  color: var(--zl-muted);
  margin-top: 3px;
  padding: 0 4px;
}

.zl-msg-row.out .zl-msg-time { text-align: right; }

/* Compose */
.zl-compose {
  flex-shrink: 0;
  background: var(--zl-panel);
  border-top: 1px solid var(--zl-border);
  padding: 0;
  box-shadow: 0 -4px 16px rgba(15, 23, 42, 0.08);
  position: relative;
  z-index: 2;
}

.zl-compose[hidden] { display: none !important; }

.zl-compose-tabs {
  display: flex;
  gap: 0;
  border-bottom: 1px solid var(--zl-border);
  padding: 0 16px;
}

.zl-compose-tab {
  border: none;
  background: transparent;
  padding: 10px 14px;
  font: inherit;
  font-size: 12px;
  font-weight: 600;
  color: var(--zl-muted);
  cursor: pointer;
  border-bottom: 2px solid transparent;
  margin-bottom: -1px;
}

.zl-compose-tab.is-active {
  color: var(--zl-blue-dark);
  border-bottom-color: var(--zl-blue);
}

.zl-compose-tab:disabled { opacity: .45; cursor: not-allowed; }

.zl-compose-body { padding: 12px 16px 8px; }

.zl-compose-body textarea {
  width: 100%;
  border: 1px solid var(--zl-border);
  border-radius: 10px;
  padding: 10px 12px;
  font: inherit;
  font-size: 14px;
  line-height: 1.45;
  resize: none;
  min-height: 72px;
  background: #f8fafc;
}

.zl-compose-body textarea:focus {
  outline: none;
  border-color: var(--zl-blue);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(33, 150, 243, 0.12);
}

.zl-compose-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 16px 12px;
}

.zl-compose-tools {
  display: flex;
  align-items: center;
  gap: 4px;
}

.zl-compose-icon {
  width: 34px;
  height: 34px;
  border: none;
  background: transparent;
  border-radius: 9px;
  color: #64748b;
  display: inline-grid;
  place-items: center;
  padding: 0;
  cursor: default;
  transition: background .15s ease, color .15s ease;
}

.zl-compose-icon svg {
  display: block;
  pointer-events: none;
}

.zl-compose-icon:not(:disabled) {
  cursor: pointer;
  color: #334155;
}

.zl-compose-icon:not(:disabled):hover {
  background: #e8eef5;
  color: var(--zl-blue-dark, #1565c0);
}

.zl-compose-icon:not(:disabled):active {
  background: #dbe7f3;
}

.zl-compose-icon:disabled {
  opacity: .38;
  cursor: not-allowed;
}

.zl-send-btn {
  border: none;
  border-radius: 8px;
  background: var(--zl-blue);
  color: #fff;
  padding: 8px 22px;
  font: inherit;
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
}

.zl-send-btn:hover { background: var(--zl-blue-dark); }

.zl-account-bar {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 0 0 2px;
}
.zl-account-who {
  min-width: 0;
  flex: 1;
  display: flex;
  flex-direction: row;
  align-items: baseline;
  flex-wrap: wrap;
  gap: 4px 6px;
}
.zl-account-who strong {
  font-size: 11px;
  font-weight: 700;
  color: var(--zl-text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.zl-account-who small {
  font-size: 9px;
  color: var(--zl-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.zl-account-switch {
  flex-shrink: 0;
  border: 1px solid var(--zl-border);
  background: #fff;
  color: var(--zl-text);
  border-radius: 8px;
  padding: 6px 8px;
  font: inherit;
  font-size: 11px;
  font-weight: 700;
  cursor: pointer;
  white-space: nowrap;
}
.zl-account-switch:hover { background: #e2e8f0; }

.zl-qr-modal {
  position: fixed;
  inset: 0;
  z-index: 80;
  background: rgba(15, 23, 42, 0.45);
  display: grid;
  place-items: center;
  padding: 16px;
}
.zl-qr-modal[hidden] { display: none !important; }
.zl-qr-card {
  width: min(360px, 100%);
  background: #fff;
  border-radius: 16px;
  padding: 20px 20px 16px;
  box-shadow: 0 18px 50px rgba(15, 23, 42, 0.2);
  text-align: center;
}
.zl-qr-card h3 {
  margin: 0 0 8px;
  font-size: 18px;
}
.zl-qr-card p {
  margin: 0 0 14px;
  font-size: 13px;
  color: #475569;
  line-height: 1.45;
}
.zl-qr-box {
  width: 200px;
  height: 200px;
  margin: 0 auto 12px;
  border: 1px solid var(--zl-border);
  border-radius: 12px;
  display: grid;
  place-items: center;
  overflow: hidden;
  background: #fff;
  color: #64748b;
  font-size: 13px;
}
.zl-qr-box img {
  width: 100%;
  height: 100%;
  object-fit: contain;
}
.zl-qr-hint {
  min-height: 1.2em;
  font-size: 12px !important;
  color: #0f766e !important;
}

/* ── Profile / CRM panel ── */
.zl-profile {
  background: linear-gradient(180deg, #fff 0%, #f8fafc 100%);
  overflow-y: auto;
  display: flex;
  flex-direction: column;
}

.zl-profile-body {
  flex: 1;
  padding: 16px;
}

.zl-profile-empty {
  text-align: center;
  color: var(--zl-muted);
  font-size: 13px;
  padding: 40px 12px;
}

.zl-profile-hero {
  text-align: center;
  margin-bottom: 16px;
  padding: 14px 12px 16px;
  border: 1px solid var(--zl-border-soft);
  border-radius: 12px;
  background: #fff;
  box-shadow: var(--zl-shadow-sm);
}

.zl-profile-hero .zl-ava { margin: 0 auto 10px; }

.zl-profile-hero h3 {
  margin: 0 0 6px;
  font-size: 15px;
  font-weight: 800;
  line-height: 1.3;
}

.zl-profile-badge {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 4px;
  background: #e3f2fd;
  color: #1565c0;
  font-size: 10px;
  font-weight: 700;
}

.zl-profile-section {
  margin-bottom: 16px;
}

.zl-profile-section-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 10px;
}

.zl-profile-section h4 {
  margin: 0;
  font-size: 12px;
  font-weight: 800;
  color: var(--zl-text);
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.zl-profile-section-head a {
  font-size: 11px;
  color: var(--zl-blue);
  text-decoration: none;
  font-weight: 600;
}

.zl-info-grid {
  display: grid;
  gap: 8px;
}

.zl-info-item {
  display: grid;
  grid-template-columns: 110px 1fr;
  gap: 8px;
  font-size: 12px;
  align-items: start;
}

.zl-info-item label {
  color: var(--zl-muted);
  font-weight: 600;
}

.zl-info-item span { color: var(--zl-text); word-break: break-word; }

.zl-info-notes {
  grid-column: 1 / -1;
  background: #f8fafc;
  border: 1px solid var(--zl-border);
  border-radius: 8px;
  padding: 8px 10px;
  font-size: 12px;
  color: var(--zl-muted);
  min-height: 48px;
}

.zl-media-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 6px;
}

.zl-media-thumb {
  aspect-ratio: 1;
  border-radius: 8px;
  overflow: hidden;
  background: #f1f5f9;
  display: block;
}

.zl-media-thumb img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

.zl-media-placeholder {
  aspect-ratio: 1;
  background: #f1f5f9;
  border-radius: 8px;
  display: grid;
  place-items: center;
  font-size: 10px;
  color: var(--zl-muted);
}

.zl-crm-card {
  background: #f8fafc;
  border: 1px solid var(--zl-border);
  border-radius: 10px;
  padding: 10px 12px;
}

.zl-crm-row {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  padding: 6px 0;
  font-size: 12px;
  border-bottom: 1px solid #e8eef5;
}

.zl-crm-row:last-child { border-bottom: none; }
.zl-crm-row label { color: var(--zl-muted); font-weight: 600; }
.zl-crm-row span { font-weight: 700; color: var(--zl-text); text-align: right; }

.zl-profile-cta {
  display: block;
  width: 100%;
  margin-top: 16px;
  padding: 10px;
  border: 1px solid var(--zl-border);
  border-radius: 10px;
  background: #fff;
  color: var(--zl-blue-dark);
  font: inherit;
  font-size: 13px;
  font-weight: 700;
  text-align: center;
  cursor: pointer;
}

.zl-profile-cta:hover { background: var(--zl-blue-soft); }

/* Settings overlay in profile */
.zl-profile-settings {
  position: absolute;
  inset: 0;
  z-index: 5;
  background: var(--zl-panel);
  overflow-y: auto;
  padding: 16px;
}

.zl-profile { position: relative; }

.zl-settings-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 12px;
}

.zl-settings-head h3 { margin: 0; font-size: 15px; }

.zl-settings-account {
  font-size: 13px;
  color: var(--zl-muted);
  margin: 0 0 12px;
}

.zl-field-label {
  display: block;
  font-size: 12px;
  font-weight: 700;
  margin: 12px 0 6px;
  color: var(--zl-muted);
}

.zl-profile-settings textarea {
  width: 100%;
  border: 1px solid var(--zl-border);
  border-radius: 8px;
  padding: 8px 10px;
  font: inherit;
  font-size: 12.5px;
  resize: vertical;
}

.zl-settings-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 10px;
}

.zl-btn {
  border: 1px solid var(--zl-blue);
  background: var(--zl-blue);
  color: #fff;
  border-radius: 8px;
  padding: 6px 12px;
  font: inherit;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
}

.zl-btn-ghost { background: #fff; color: var(--zl-blue); }
.zl-btn-danger { background: #fff; border-color: #ef4444; color: #ef4444; }

.zl-switch {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 13px;
  cursor: pointer;
}

.zl-switch input { display: none; }

.zl-switch-ui {
  width: 40px;
  height: 22px;
  border-radius: 999px;
  background: #cbd5e1;
  position: relative;
  transition: .2s;
}

.zl-switch-ui::after {
  content: '';
  position: absolute;
  top: 2px; left: 2px;
  width: 18px; height: 18px;
  border-radius: 50%;
  background: #fff;
  transition: .2s;
}

.zl-switch input:checked + .zl-switch-ui { background: var(--zl-blue); }
.zl-switch input:checked + .zl-switch-ui::after { transform: translateX(18px); }

.zl-qr-wrap { margin-top: 14px; text-align: center; }
.zl-qr-wrap p { font-size: 12px; color: var(--zl-muted); margin: 0 0 8px; }

.zl-qr {
  width: 160px;
  height: 160px;
  margin: 0 auto;
  border-radius: 8px;
  border: 1px dashed var(--zl-border);
  display: grid;
  place-items: center;
  overflow: hidden;
  background: #fff;
}

.zl-qr img { width: 100%; height: 100%; object-fit: contain; }

.zl-empty { padding: 24px 16px; text-align: center; color: var(--zl-muted); font-size: 13px; margin: 0; }
.zl-error {
  position: fixed;
  bottom: 12px;
  left: 50%;
  transform: translateX(-50%);
  background: #fef2f2;
  color: #b91c1c;
  padding: 8px 16px;
  border-radius: 8px;
  font-size: 13px;
  z-index: 99;
}
.zl-save-msg { font-size: 12px; color: #16a34a; font-weight: 700; }

.zl-status { font-size: 11px; color: var(--zl-muted); }
.zl-status.ok { color: #16a34a; }
.zl-status.wait { color: #d97706; }
.zl-status.bad { color: #dc2626; }

/* Responsive */
@media (max-width: 1280px) {
  .oa-zalo-page { --zl-profile-w: 280px; --zl-sidebar-w: 260px; }
}

@media (max-width: 1100px) {
  .zl-app { grid-template-columns: var(--zl-nav-w) var(--zl-sidebar-w) minmax(0, 1fr); }
  .zl-profile { display: none; }
}

@media (max-width: 820px) {
  .zl-nav-rail { display: none; }
  .zl-app { grid-template-columns: var(--zl-sidebar-w) minmax(0, 1fr); }
}

@media (max-width: 640px) {
  .oa-zalo-page { --zl-sidebar-w: 100%; }
  .zl-app { grid-template-columns: 1fr; }
  .zl-sidebar { display: none; }
  .zl-sidebar.zl-show-mobile {
    display: flex;
    position: fixed;
    inset: 56px 0 0 0;
    z-index: 50;
  }
  .zl-chat.zl-hide-mobile { display: none; }
}